CTP HQ - Applications Analyst - Band I

10472

1
CTPHQ
Birmingham
Band I
Full Time
36 hours per week
Permanent

Job Title: CTP HQ - Applications Analyst 

Salary: £35,844 to £40,731 plus a Location allowance of £1,639. You will receive £35,844 the band minimum. Progress to the band maximum of £40,731 will be via incremental progression.

Location: Birmingham

 

 

Support the applications that help us keep the UK safe

To support Counter Terrorism Policing (CTP), we’re developing new applications all the time. As an Application Support Analyst, you’ll support this growing area as part of a capable 2nd line support function. It means you’ll be using your skills for a purpose that’s as important as it gets. Make your expertise count – help keep the nation safe.

 

Day-to-day, you'll work as part of a service team, monitoring web servers, applications servers, log files, disk space and MS-SQL databases. When incidents occur, you’ll follow them from start to resolution, acting as an escalation point for application-related issues. To deliver patches (and get new applications released), you’ll need to work closely with third party suppliers, stakeholders and our ICT teams. Meanwhile, you’ll be maintaining middleware (IIS, MS-SQL Server, Active Directory, ASP and .NET) and supporting COTS and web-based software applications.    

If you’re a problem solver with natural customer focus, this role could be a perfect fit. You’ll bring knowledge of ITIL process, incident management, change management and problem management, along with business logic. You’ll also have a good understanding of application backup, restores and the Application Disaster Recovery (DR) process. Analytical and familiar with application languages (SQL, HTML, .Net, C#), you’ll always keep the needs of customers in mind.

If you can combine people skills with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll make sure you get first-class training, an excellent work/life balance and the chance to build your skills.     

This role will, however, require a flexible working approach. You may be required to travel to sites around the UK and work on-call.

Key Tasks

The post holder will be required to do the following:

  • Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases.
  • A point of escalation for all Application related issues within the Applications and Data Team.
  • Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.
  • Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support.
  • Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks.
  • Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve.
  • Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions.

 

Our employee commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of

Counter Terrorism Policing more representative of the communities we serve.  As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). 

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) and/or Developed Vetting (DV). Vetting requirements will be stated within the job advert.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

 

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV and online application form.

Completed applications must be submitted by 11/02/2022.

 

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer, the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

 

www.metpolicecareers.co.uk

Essentials Experience

  • Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
  • Ability to understand business logic, technical tools and be an analytic thinker.
  • An understanding of application backup, restores and the Application Disaster Recovery (DR) process.
  • Previous experience of Incident and Service Request Resolution using Service Management Tools.
  • An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting.
  • Experience in utilising appropriate ITIL based incident, problem and change management processes and procedures to support and maintain applications.

 Desirables

  • Broad understanding of Application languages and technologies including SQL, HTML, .net, C# and IIS hosting.
  • Previous experience of working in a 2nd Line Application Support role.
  • ITIL v3/4 – Foundation.

This opportunity is closed to applications.