CTP - Network Support Engineer - Band I

Job Title: CTP - Network Support Engineer

Salary: £37,744 to £42,631 plus a Location allowance of £1,721. You will receive £37,744 the band minimum. Progress to the band maximum of £42,631 will be via incremental progression.

Location: East Birmingham

Help to keep critical IT systems running smoothly – and the nation safe.

Counter Terrorism Policing (CTP) relies on a wide range of technologies. As a Network Engineer, you will help to maintain national systems to support CTP operations to keep the country safe.

This is your chance to play a part in protecting the UK. You will provide technical support for critical national network infrastructure, dealing with incidents, user requests and technical changes. You will also be a key player in our continuous improvement strategy, supporting and improving business as usual operations and projects.

As a skilled network engineer, you’ll possess a good understanding of general network technologies across multiple vendors, particularly Cisco technologies. If you don’t have a CCNA qualification already, you’ll be working towards this. You should be keen to learn and develop whilst being technically creative and confident to make suggestions and formulate action plans. Experience with service desk management systems and ITIL best practice is desirable.

You will be working from our air-conditioned operations center located east of Birmingham, with easy access from the M6 and M42. As part of a large, friendly and dedicated team you will work on a shift pattern covering 7am to 7pm weekdays. Compressed shift patterns are available allowing a 4 day working week. You will also be required to be part of the team supporting critical services on-call, as part of an out-of-hours rota (approx. on call one week in four).

This is an office-based role with occasional home working available dependent on business requirements.

There will be occasional travel to other UK sites for support purposes and overnight accommodation will be provided when required. We promote a positive work life balance but occasionally a flexible approach to working hours is essential due to the nature of the role.

A full UK driving license is required.

Discover a fascinating role that is at the heart of protecting the UK public. In return, you can look forward to benefits including generous annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.

Job Summary

This role will provide Network, Security and Infrastructure technical support for the CTPHQ National Customer Services Centre (CSC) situated to the east of Birmingham. The individual will support services in the CSC portfolio, including operational and project tasks relating to the maintenance and development of the National CTP IT Services.

This role will be part of a team of engineers covering 7am to 7pm weekdays from the CSC technical ops centre and on call 24\7\365 for critical support of the national infrastructure. Due to the nature of the systems the role is office based with occasional options for working from home. The shift structure for this role does allow for working compressed hours over a 4 day week.

Occasional travel to other UK sites will be required.

This role is vital to ensure the national infrastructure is available, secure and supported to best practice standards to enable CTP operations.         

Key Tasks

The post holder will be required to do the following:

• Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities.
• Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary.
• Ensure Adherence to required polices, standards, controls and best practice.
• Ensure SLAs for services in the CSC Service portfolio are met.
• Create and maintain technical documentation to ensure all services are maintained and knowledge is shared.
• Proactively maintain and update the infrastructure to ensure security and reliability.
• Proactively monitor environments to help prevent issues arising.
• Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance.
• Support and mentoring of other members of the team to build a strong support service.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve.  As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 04/10/2022.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

www.metpolicecareers.co.uk