Business Support Manager – IT and Support
12635
Job Title: Business Support Manager – IT and Support
Salary: £32,194 to £34,452 plus a Location Allowance of £1,721. You will receive £32,194 the band minimum. Progress to the band maximum of £34,452 will be via incremental progression.
Location: Based at either Charlton or Perivale Car Pounds
MORE CHALLENGES. MORE EXCITEMENT. MORE OPPORTUNITIES. BE AT THE HEART OF A CHANGING SERVICE.
This is an exciting time to be working as Business Support Manager for the Metropolitan Police Service. In addition to large-scale transformation, there's the unique and ever-evolving challenge of policing London. This means that as a Met employee, there are more opportunities for you to get involved in making London the safest global city in a time of unprecedented change within the UK's largest Police Service.
The Vehicle Recovery Examination Service (VRES) is a key part of the Metropolitan Police Service’s (MPS) drive to tackle vehicle crime on the streets of London. We work in partnership with a number of external agencies and MPS contractors to remove, recover, restore and dispose of vehicles that are involved in collisions, serious and organised crime that require forensic examinations or those that are seized under Police powers for no insurance or unlicensed use. We support frontline policing and operate 24/7/365, we have our own unique in-house policing team and a command and control team.
We operate out of two forensic compounds at Perivale and Charlton, processing approximately 40,000 vehicles per year. We deal with everything from two-wheel bikes all the way up to and including HGV’s. Our work has a direct impact upon the service the MPS delivers to Londoners and it is vital we are able to continue to deliver this service to meet current and future demands.
Right now, it is a particularly exciting time to join the team. We are currently undergoing a full business review aimed at identifying smarter ways of working and potential new growth opportunities both internally and externally.
We are looking for a great person to join our team as a Business Support Manager. You will work alongside the Service Delivery Manager (SDM) and the broader VRES Senior Leadership Team (SLT) to deliver, develop and enhance new and existing technologies through testing, implementation, training and support for both internal and external stakeholders, suppliers and partners. You will also be responsible for extracting and analysing vast amounts of data to create reports to meet the target audience criteria through the use of various systems and technologies.
In addition to this, you will manage the VRES Support Team to maintain the well-being of staff, drive performance, create and embed a culture of continuous innovation, ensure delivery of VRES’s financial responsibilities to its suppliers, manage procurement and repair activities and support the provision of a Management KPI suite.
Successful candidates will be expected to remain in their initial role for 2 years before applying for any other internal roles.
Please see below to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
To apply, please visit our website. Applications will be via a detailed CV and an online application.
Completed applications must be submitted by 31st October 2022.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer, the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Skills, Knowledge and Experience
- Experience in the development, testing and delivery of technological solutions to support continuous improvement at a large scale level
- Practical knowledge of relevant technology and IT systems capability
- Experience of achieving defined outcomes and targets within an administrative environment through appropriate performance management strategies
- Ability to generate forecasts, reports and manipulate data within the VRES systems (or similar systems) and Microsoft Office software
- Experienced manager with administrative process and people management skills, plus experience in problem solving and continuous improvement
Qualifications
- AAT or BCS Foundation Certificate in Business Analysis or equivalent qualification
- We take ownership at level 2
- We analyse critically at level 2
- We are collaborative at level 2
Disability Confident Statement
The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.
As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.
Read our full disability confidence statement.
This opportunity is closed to applications.