CTP - Senior IT Support Engineer - Band N
9656
Job Title: CTP - Senior IT Support Engineer
Salary: £43,292 to £47,380 plus a Location Allowance of £1,639.
Location: London
Job Summary
This role is part of the National Counter Terrorism ICT Support Team, working as part of the London unit providing IT support of systems to the National Digital Exploitation Service.
In this role you will be managing an existing infrastructure based around Windows Servers and virtualisation, Cisco networks and Dell storage.
We role requires a rounded IT skillset of someone that can look after a full stack estate of hardware, servers, network, storage and applications.
The main tasks will focus around ensuring the estate is operational and functioning as expected, ensuring the estate is correctly patched and secure, performing backups, upgrades and changes when required.
This role will include on call for any critical issues outside of normal working hours.
This role requires a flexible working approach and will be part of a team who will provide onsite IT support the role holder may be required to travel to sites around London as appropriate, so UK driving licence required.
Key Tasks
- Maintain a full Server, Storage & Network stack to maintain SLA uptimes
- Maintain and manage backups
- Ensure Antivirus is up-to-date
- Mange and deploy virtual servers with Hyper-V
- Patching a Wintel server estate
- Patching a Cisco network estate
- Patching of storage systems
- Deployment new OS builds and applications
- Administration of Windows Active Directory
- Setting and managing file permissions
- Managing application packages with App-V
- Managing and replacing faulty hardware with suppliers
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
To apply, please visit our website. Applications will be via a detailed CV and an online application form.
Completed applications must be submitted by 22nd October 2021.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Essential Criteria
The role holder must have:
- Clean UK driving licence
- Currently working in an IT Support capacity
- Ability to own their own work and be proactive
- Good understanding of Microsoft technologies and supporting servers
- Understanding of working within a ITIL service environment working to defined metrics and SLAs
- Experience of Cisco technologies
- Ability to prioritise, execute tasks and achieve results in a busy Service Operation environment
- Good experience of network monitoring
Desirable Criteria
- Experience of network storage products
- ITIL Foundation
- Experience of network security products
- We analyse critically at level 2
- We take ownership at level 2
- We support, deliver and inspire at level 2
- Integrity
Disability Confident Statement
The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.
As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.
Read our full disability confidence statement.
This opportunity is closed to applications.