CTP - Senior Applications Analyst - Band N

Job Title: CTP - Senior Applications Analyst

Salary: £43,292 to £47,380 plus a Location Allowance of £1,639.

Location: Near NEC / Birmingham Airport

Help us innovate to keep the country safe

Could you provide the support we need to manage national applications? As a Senior Applications Analyst, you’ll ensure the success of a major initiative involving real-time video infrastructure. It’s a chance to work at the heart of Counter Terrorism Policing (CTP), alongside a supportive and dedicated team. Take on a tech role like no other, with the chance to build your skills.

Thanks to fast-evolving technology, new applications are being developed for policing all the time. You’ll support this growing area by tackling issues for a new video-based application primarily based on Milestone. Day-to-day, you'll work within an IT support function, monitoring components such as video servers, applications servers and 3rd party feeds. If incidents occur, you’ll provide 2nd line support.

At this level, you’ll also take ownership of patching applications and working with various 3rd party application vendors and suppliers. In effect, you’ll be a point of escalation, ensuring the entire video application estate aligns with the business requirements. Customer focus is essential, along with seamless collaboration.

We’re also looking for experience of Incident and Service Request Resolution using Service Management skills. With this background, you’ll understand ITIL processes, incident management, change management and problem management. An analytical thinker who’s used to working to strict SLAs, you’ll have a firm grasp of business logic and technical tools.

The Role

Keeping the United Kingdom safe is a complex task. The threats we face are ever evolving. Our Customer Service Centre have an extensive secure network to support National Police IT. With the growing threat to National Security, we need to expand this network - and that means adding to our dedicated team. It's your chance to take on a brand-new role and play your part in supporting UK policing. As a Senior Applications Analyst, you'll support business-critical systems that are vital to our work in an ITIL-aligned environment. It's an IT role like no other, which comes with excellent training and the chance to build your skills.

Thanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-Day, you'll assist the Senior Applications Analysts and the Database Administrators in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You'll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless by being the SME for the application estate and the underlying technologies.

We want you to take the initiative when it comes to good working practices and processes. So you'll need experience of applications management and knowledge of ITIL-environments. With this expertise, you'll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams. While an understanding of Microsoft development tools is essential, you should be just as adept with people – and be able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll make sure you get first-class training and an excellent work/life balance.

As a senior you will be responsible for outlining and implementing an ITIL aligned Application Management strategy with the assistance of the Applications and Data Manager. You will also mentor and aid the Applications Support Analysts’ and assist in the continuous development of the Applications and Data Team.

This role requires a flexible working approach and may on occasion require travel to sites around the UK, as well as working on-call. There may also be occasions where work is required outside of core business hours for maintenance work on critical systems.

Main duties include:

• Working within an application support team maintaining the availability and security of a national video management application suite based on Milestone
• A point of escalation for all Video Application related issues within the Applications and Data Team.
• Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.
• Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support.
• Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions.
• Ensuring systems and applications are patched and tested.

Vetting 

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

To apply, please visit our website. Applications will be via a detailed CV, Personal Statement and online application form.  Your CV and Personal Statement should outline the points stated in the job advert. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 20th October 2021.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

www.metpolicecareers.co.uk