Witness Care Officer
5916
Witness Care Officer
Salary: £24,624 to £26,539 plus a Location Allowance of either Zone 1 £2,623 or Zone 2 £984 depending on where you are based. You will receive £24,624 the band minimum. Progress to the band maximum of £26,539 will be via incremental progression.
Location: Across London.
This is an exciting time to be working as Witness Care Officer for the Metropolitan Police Service. In addition to large-scale transformation, there's the unique and ever-evolving challenge of policing London. This means that as a Witness Care Officer, there are more opportunities for you to get involved with making London the safest global city in a time of unprecedented change within the UK's largest Police Service.
If you have a positive attitude, a good level of general education and are able to act on your initiative in reactive situations then this is an exciting opportunity to join the Metropolitan Police Witness Care Unit.
As a Witness Care Officer you will be dedicated to providing advice and support to victims and witnesses of crimes, guiding them through the criminal justice process ensuring they are kept up to date with the progress of their case at court. You will act as a single point of contact, assessing individual needs of victims and witnesses to ensure they have the confidence to attend court and to give their best evidence, ensuring that they are kept at the heart of the criminal justice system and offenders are effectively brought to justice
You will be committed to customer service and have the ability to work in a pressurised environment whilst ensuring the statutory obligations set out in the Victim’s Code of Practice and Witness Charter are met. You will provide a broad range of administrative support to facilitate and coordinate victim and witness attendance at court. You will possess excellent verbal communication skills in order to deal with a wide range of victims and witnesses who can at times be vulnerable, hostile or reluctant to engage with the criminal justice process.
You will be confident navigating a range of computer systems and will process incoming queries and information from a variety of different sources such as the Crown Prosecution Service, Her Majesty’s Courts Service and the Probation Service in a professional and expedient manner. You must be effective in prioritizing your own caseload ensuring that deadlines are met and any issues are resolved.
This role is office based and the opening hours are Monday to Friday 07:30 to 18:00. This is a full time post working 36 hours a week.
This posting is for a minimum of two years and successful candidates will not be permitted to transfer to another department until they have been in post for two years. The only exception would be upon promotion.
To apply, please visit our website to download a role specific information pack and click on the link to complete and submit the online application form.
Completed applications must be submitted by 23.55pm on 23rd December 2019.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Knowledge and skills required:
- Strong Interpersonal skills and the ability to relate to a wide variety of people.
- Ability to work without close supervision, to make decisions and establish priorities amongst conflicting demands.
- IT literate with the capacity to learn new applications.
- Ability to effectively negotiate and encourage whilst maintaining an awareness of Data Protection Acts and its implications.
- Ability to prioritise workloads on a daily basis ensuring deadlines are met.
- Able to proactively manage and prioritise own workloads.
Essential Experience:
- Understanding of the Criminal Justice System
- Ability to handle high workloads
- Able to work to tight deadlines
- Excellent organisational skills
- Excellent communication skills
- Work well as an individual whilst working as part of a team
- Have experience dealing with the Public or working in a customer service environment
Desirable Experience:
- Able use Crime applications, such as CRIS, CAD and PNC
- Experience working with Partners within the Criminal Justice System
Disability Confident Statement
The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.
As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.
Read our full disability confidence statement.
This opportunity is closed to applications.