Service Department Team Leader

13505

2
Operational Support Services
Belvedere
Band D
Full Time
36 hours per week
Permanent

Job Title: Service Department Team Leader

Salary: £32,194 to £34,452 plus a Location allowance of £1,721. You will receive £32,194 the band minimum. Progress to the band maximum of £34,452 will be via incremental progression.

Location: Belvedere

 

The vision of the Metropolitan Police Service is to make London safe for everyone. We are radically changing to deliver high-quality policing services in a more efficient and cost-effective way, in line with the Mayor of London’s Police and Crime Plan.  Our operational policing fleet comprises of over 5000 vehicles, 1000 pedal cycles and 25 marine vessels.  Vehicles are a workplace for our officers and staff, carrying sophisticated equipment for operational policing, or providing a safe environment for the transport of the public and prisoners.  By their very nature, vehicles are often used in the most arduous and challenging conditions.

About Fleet Services

MO11 Fleet Services form part of the ‘Met Operations’ business group, providing pan-London support to support policing across the Capital.  Fleet Services are responsible for all aspects of fleet lifecycle management to the Metropolitan Police Service, including vehicle maintenance.  Fleet Services are also responsible for the service, maintenance and repair of police vehicles and vessels that are ‘retained’ by the Metropolitan Police Service; specifically, those assets where service, maintenance and repair activities are completed at our purpose-built workshops by our in-house team of dedicated technicians and support staff. 

The main duties of this role

The role of Service Department Team Leader / Reception Manager sits within our Retained Fleet Services function, operating out of flagship workshop facility in Belvedere.  The role holder will take a key role within our Service Reception department, providing technical guidance to customers and leading a small team to provide exceptional service to our police officer customers and technicians alike.  The role holder will:

  • Supervise the daily operation of the main service reception office, conversing with customers both in person and by telephone, combining the provision of technical support and triage with excellent customer service.
  • Create job cards, allocating the suggested team to complete repair works and updating maintenance records and vehicle logbooks.
  • Ensure the safe storage of all vehicles and keys, by following specific site security procedures at all times
  • Manage a large database of fleet records, identifying scheduled maintenance for a diverse vehicle fleet and additional specialist equipment. You will oversee the creation of service bookings, taking into account current and planned operational demands.
  • Assist with the creation of maintenance notifications on the corporate systems and raising relevant work and purchase orders.
  • Communicate effectively with team supervisors and lead technicians to notify of upcoming planned and unplanned tasks.
  • Manage Work in Progress by obtaining updates from department team leads regarding vehicle repair updates, detailing expected completion times and justification for any delays, on a daily basis.
  • Assist with the triaging of suitable tasks that can be attended by our roadside assistance team to reduce the number of vehicles
  • Direct the Service Administration team, delegating work effectively, ensuring that the correct data procedures are followed consistently. Providing guidance where necessary to ensure the individual performs to the best of their ability.
  • Coaching and supporting Service Administrators, providing technical support and guidance where necessary.
  • To ensure that service supports the highest standards of customer service and will maximise customer satisfaction
  • Take responsibility for both your own and your team’s Personal Development and keep up to date with relevant standards and legislation

In return, we can offer

You’ll also enjoy the kind of great benefits that you’d expect from one of London's largest employers. These include annual leave, civil service pension arrangements, interest free season ticket loans, membership of Met sports and social clubs, flexible working conditions and many more.

  • 36 hours per week – Monday to Friday only with no weekend working
  • 28 days annual leave, rising to 33 days after 5 years’ service
  • Access to emergency service discount schemes

Additional Information

Successful candidates will be expected to remain in their initial role for 2 years before applying for any other internal roles

Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:

https://sscl-innovation.com/MPScandidatepack/

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 31st March 2023.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

www.metpolicecareers.co.uk

Your profile

We are looking for a Service Department Team Leader / Reception Manager who has demonstrable experience as a Senior Service Advisor in the automotive industry.  Our service department is the ‘customer face’ of our workshop; quite simply without the constant managed flow of multi-brand vehicles into our workshop, our technicians will not be able to repair and maintain vehicles as effectively as they do today.  Our Service Department Team Leader / Reception Manager will be inquisitive, challenging of existing processes and keen to lead their team through the next period of growth.  We’re looking for somebody who has a technical understanding of common automotive defects and who is equally comfortable discussing technical issue with our motor vehicle technicians and passing updates to our Police Officer customers.

We recognise that we are not a traditional ‘main dealer’ – we’re responsible for the maintenance of hundreds of varieties of vehicles and we know that it may take a short period of time for you to learn ‘the Met way’, however we’re willing to train and coach the right candidate, who will already have a passion for wanting to provide great service and bring significant experience in a similar automotive after sales / service environment.  We are working to provide an efficient service to Police Officers across London in order to ‘Keep the Met Moving’.  We’re looking to find candidates who have:

  • Knowledge of vehicle service and maintenance principles
  • Knowledge of vehicle repair principles
  • The ability to lead, coach and inspire a high-performing team
  • The ability to communicate at all levels and to communicate technical solutions to non-technical people
  • The ability to develop, generate and present performance reports to senior management
  • Strong communication skills, both in writing, in person and by email
  • Proven experience of managing high customer expectations
  • Strong planning and organisational skills
  • A full Category B driving licence is essential
  • Experience as a Service Advisor or Service Manager in a main dealer environment
English
Logistics Manager

Disability Confident Statement 

The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.

As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.

Read our full disability confidence statement.

Disability Confident Employer

This opportunity is closed to applications.