Caseworker
8454
Job Title: Caseworker
Salary: £26,611 to £28,604 plus an allowance of £1639. You will receive £26,611 the band minimum. Progress to the band maximum of £28,604 will be via incremental progression.
Location: Empress State Building, Hammersmith.
MORE CHALLENGES. MORE EXCITEMENT. MORE OPPORTUNITIES. BE AT THE HEART OF A CHANGING SERVICE.
This is an exciting time to be working as Caseworker for the Metropolitan Police Service. In addition to large-scale transformation, there's the unique and ever-evolving challenge of policing London. This means that as a Caseworker, there are more opportunities for you to get involved with making London the safest global city in a time of unprecedented change within the UK's largest Police Service.
What does the average day look like? Your core duties will include:
- Use the DPS Centurion database to search, create, update, check and result complaints and conduct matters.
- Manage and monitor allocated cases and liaise directly with BCU’s and external agencies as required.
- Ability to prioritise own workload to meet the units set targets.
- Deal with correspondence from internal and external sources.
- Maintain appropriate levels of stationery and supplies, including ordering and collecting of items.
- Ability to respond quickly and efficiently to complainants via email or telephone to triage, understand and resolve their complaint.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
To apply, please visit our website. Applications will be via a detailed online application form.
Completed applications must be submitted by 09/05/2021.
Please note that applicants who are members of the European Economic Area (EEA) are required to apply for settled or pre-settled status. If this is relevant to you and you have not yet applied to the EUSS, please take the time to do so before the deadline on 30th June 2021 at www.gov.uk/eusettlementscheme
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Essential Criteria
- Must have the ability to maintain confidentiality and deal with sensitive information.
- Ability to work in a team environment and competently on own initiative.
- Computer literacy - good working knowledge of IT applications especially word and outlook.
- Good keyboard skills.
- An organised approach to work and ability to achieve objectives within given deadlines.
- Excellent verbal and written communication skills.
- Able to demonstrate adherence to College of Policing competency and values framework.
Desirable Criteria
- Previous experience in complaints handling.
Disability Confident Statement
The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.
As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.
Read our full disability confidence statement.
This opportunity is closed to applications.