MPS Recovery - Specialist Operations Recovery Manager
8651
Job title: MPS Recovery - Specialist Operations Recovery Manager
Salary: £30,294 to £32,552 plus a 12.5% Shift Disturbance Allowance and a £1,639 Location Allowance. You will receive £30,294 the band minimum. Progress to the band maximum of £32,552 will be via incremental progression.
Location: Charlton Car Pound and Perivale Car Pound
Vehicle Recovery Examination Services (VRES) is a key part of the MPS drive to tackle vehicle crime on the streets of London working in partnership with a number of external agencies and MPS contractors to remove, recover, restore and dispose of vehicles that are involved in collisions, those involved in serious and organised crime that require forensic examinations or those that are seized under Police powers for no insurance or unlicensed. We support Frontline policing and operate 24/7/365, we have our own unique in house policing team and a command and control team.
We operate out of two forensic compounds, Perivale and Charlton. Processing over 36,000 vehicles, we deal with everything, from two wheel bikes all the way up to and including HGV’s. Our work has a direct impact upon the service the MPS delivers Londoners and it is vital we are able to continue to deliver this service to meet current and future demands.
Right now, it is a particularly exciting time to join the team. We are currently undergoing a full business review aimed at identifying smarter ways of working and potential new growth opportunities both internal and externally.
We are looking for a highly qualified, experienced and responsible individual to join our team as a Specialist Operations Recovery Manager. This unique role will provide the role holder to a front seat in supporting the delivery of our service to frontline policing in both proactive and reactive operations.
This is an incredibly demanding and challenging role, but you will be rewarded with an immensely satisfying and varied job that is never dull, as well as having the opportunity to make a real difference to the community, to London and to the Met itself.
The MPS Recovery & Contact Centre is the nerve centre of VRES and manages the deployment of all vehicle recovery requests for the MPS.
Working in partnership with MPS Contractors we have our own in house specialist vehicle recovery team to remove or recover vehicles involved in collisions, crime or seized under police powers. The MPS Recovery & Contact Centre also facilitate the forensic and mechanical examination of vehicles, and wherever possible, recover our costs to enable funding to be directed to front line policing.
In support of these services, working as part of the Contact Centre Management Team, will be the Specialist Operations (SOR) Manager. Key responsibilities are:
Key Tasks
- Co-ordinate activities of the MPS Recovery Drivers by liaising closely with the Contact Centre Manager and Operators regarding their deployment
- You will be required to work as part of a team to ensure delivery of MPS’s strategic priorities, support a culture of organisational learning and sustain the wellbeing of self and others.
- Accountable for the in-house Recovery Team, ensuring that welfare, staffing and process performance is effectively managed.
- Proactively ensure all training records are up to date and ensure any refresher training is co-ordinated in the form of planning for abstractions
- The In-House Recovery Team are located at both sites, Charlton and Perivale Car Pounds, and whilst the SOR Manager will be based at Charlton there is an expectation that you will attend Perivale to attend meetings and meet with/monitor staff performance on a regular basis.
- Demonstrate exceptional customer service and constantly strive to deliver operational excellence.
- Exceptional manual handling awareness and in depth knowledge of safe loading. The working environment may on occasions be particularly unpleasant and demanding – e.g. A vehicle crime scene.
- Maintain accurate paperwork and ensure the most appropriate handling, recording and storage of documents and exhibits as all work undertaken forms part of the evidential trail. Be able to write clear and concise reports and statements.
- Complete regular vehicle and equipment inspections to the required standard and ensure all identified defects are immediately acted upon, managing any service failure through fault escalation and complaints processes.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
To apply, please visit our website. Applications will be via a detailed CV and an online application form.
Completed applications must be submitted by 5th June 2021.
Please note that applicants who are members of the European Economic Area (EEA) are required to apply for settled or pre-settled status. If this is relevant to you and you have not yet applied to the EUSS, please take the time to do so before the deadline on 30th June 2021 at www.gov.uk/eusettlementscheme
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Essential role requirements:
- Proven management and team leadership skills
- Excellent communication and interpersonal skills, with the ability to communicate and engage with staff, customers and officers at all levels
- Excellent customer service skills in order to provide a professional service to both internal and external customers in line with MPS policy and legislative requirements
- Experience in effectively and professionally dealing with external partners and internal stakeholders of all levels
- A high level of interpersonal skills, demonstrating an ability to develop and maintain positive working relationships and to use own initiative to make sound and fair decisions
- A high level of knowledge of vehicle recovery practices
- Previous experience of asset management (vehicles and equipment)
- Methodical and thorough approach
- Excellent planning and organisational skills
- Proven ability to prioritise demands with a focus on customer service, especially when under pressure
- Effective decision making based on sound judgement
- Able to lead daily team performance huddles and be responsible for process improvement through identification of waste, frustrations, and problem solving.
- Strong team player with partnership working ethos
- Able to lead continuous improvement exercises with team members
- Good risk management skills
- Sound knowledge of relevant H&S legislation and IVR practices
- Ability to deal with a high degree of pressure and to tight deadlines
- Prioritising workload to ensure service delivery
- Ability to learn new things and strive in a constantly changing environment
- Ability to travel between sites to supervisor staff and monitor workloads
- Ability to supervise staff and processes or demonstrate ability to do so
- Must be proficient in Microsoft Office and other IT applications
- Proven track record of having worked in an operational environment with experience in maximising the deployment of resources and enhancing service delivery performance when working to tight time scales
- Be able to pass MPS Personal Safety and Emergency Life Support training
Desirable role requirements:
- Competent in interpreting/analysing performance metrics to identify issues and improvement opportunities
- Full CAD and PNC via CAD (and their future replacements) skills, if not held there will be a requirement to attend and pass both courses.
- Access to CRIS and ELVIS
- Full manual UK driving licence with Category C entitlement
- Hold VR21 Recovery Incident Manager Certificate
- Flexible and able to work hours as required
Disability Confident Statement
The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.
As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.
Read our full disability confidence statement.
This opportunity is closed to applications.