Onsite Services Team Member: North Area West Cluster

Job Title: Onsite Services Team Member: North Area West Cluster

Salary: The starting salary is £34,808, which includes allowances totalling £2,928.

The salary is broken down as £31,880 basic salary, which will increase annually until you reach the top of the scale £34,108.  Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Northwest, West Area

Job Purpose:

This role sits within the team providing local support services to frontline policing and as outlined in the ‘A New Met for London’ plans, we are committed to supporting the needs of the communities we serve and delivering this against the priorities for Londoners.  

In this role, you will work within one of our service portfolios, Admin, Logistics or Exhibit Management to deliver outstanding service to frontline officers and victims of crime.   

You will act as a key point of contact, collaborating with PC’s, Sergeants and Inspectors to ensure our services meet their requirements.   

The below outlines the main responsibilities in each of the service areas, but as our business evolves your responsibilities will grow/change with this.

Main Areas of Responsibility:

Administration:

• Ad-hoc administrative tasks such as post management, circulating papers/information, printing/photocopying.  

• Managing recognition across the Borough as well as MO7 and MO19 commands by compiling and organising Quality Service Report’s and awarding recognition through letters and award ceremonies.  

• Planning a Commendation Ceremony by liaising with internal/external companies to secure venues, catering and stage décor in line with the B/OCU Commander’s requests. (planning, preparing, event management) 

• Completing minutes for senior leadership team meetings, local resource planning meetings, Attendance Management, health and safety meetings as well as confidential Gold Group meetings. (minute taking) 

• Updating permissions for mail groups and shared drive access requests through system administration. 

• Managing day to day enquiries from customers through a flag-system mailbox to ensure service and support is provided. (mailbox management) 

• Maintaining record management of case files and non-charged files through the e-Archive system. This includes managing the archives and the level of case files held locally on site by adhering to corporate retention policies. 

• Ordering goods and services through the PSOP system ensuring the correct cost centres are used. This is inclusive of raising payments for invoices for external/internal services such as courses, venue hire and specialist equipment.  

• Inventory management

Exhibit management:

• Ability to oversee all aspects of exhibit planning. 

• Knowledge of coordinating spaces and resources for exhibit management. 

• Inventory management 

• Understanding of spatial planning, ensuring engagement and accessibility.  

• Problem solving skills, ability to quickly resolve unforeseen issues. 

• Good use of IT for exhibit management packages.  

Logistics 

• Supply chain management - Understanding of procurement 

• Ability to manage multiple tasks, workflow to ensure logistics chain is aligned. 

• Efficient coordination in regards to deliveries and logistic process.   

• Inventory management 

• Problem solving skills in delays, shortages and inventory.  

• Controlling cost by optimizing costs, finding efficiencies and reducing waste in the supply chain.  

• Adaptability and flexible in dealing with customer demands and external factors.  

Generic:

• Attend all relevant training and events. Travel across London will be required. 

• Contribute and support culture change 

• To embrace technological and system changes that will provide operational efficiency 

• Create and maintain a positive working environment that inspires the team 

• Solution focused to problem solving and resolving conflicts 

• Utilise data to make informed business decisions, regularly reporting on KPI’s and providing weekly to the Service Delivery Manager 

• Accountability for your service area seeking initiatives to drive improvement and cost save  

• Support the reviewing and reporting of day-to-day risks around Health and Safety, ensuring we remain compliant in all workspaces.   

The duties and responsibilities listed above are not exhaustive and the role holder may be required to carryout out any other duties and deliver any other services across our portfolio of work as reasonably required.   

Although assigned to one portfolio, you will be expected to support and cover other portfolios when required and perform team member duties. 

Some manual work is involved, requiring a good level of physical fitness and agility.

Additional Information:

Please note there are two separate posting locations for this Onsite Services Team Member role:

• 1 vacancy available North West: Colindale, Wembley, Alperton, Harrow
• 3 vacancies available West Area: Acton, Uxbridge, Hounslow, Southall, Feltham

As part of your application form you will be required to state your preference of posting location, with number 1 being your first preference.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 14th October 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence mid-October.

Following application review, successful candidates will be invited to interview. Interview dates will commence early November.

www.metpolicecareers.co.uk