Onsite Services, Team Member - South Area Central Cluster

19906

6
Operational Support Services
Central South, South Area
Band E
Full Time
36 hours per week
Permanent

Job Title: Onsite Services, Team Member - South Area Central Cluster

Salary: The starting salary is £34,808, which includes allowances totalling £2,928.

The salary is broken down as £31,880 basic salary, which will increase annually until you reach the top of the scale £34,108.  Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Central South, South Area

 

Job Purpose:

This role sits within the team providing local support services to frontline policing and as outlined in the ‘A New Met for London’ plans, we are committed to supporting the needs of the communities we serve and delivering this against the priorities for Londoners.  

In this role, you will work within one of our service portfolios, Admin, Logistics or Exhibit Management to deliver outstanding service to frontline officers and victims of crime.   

You will act as a key point of contact, collaborating with PC’s, Sergeants and Inspectors to ensure our services meet their requirements.   

The below outlines the main responsibilities in each of the service areas, but as our business evolves your responsibilities will grow/change with this.

Main Areas of Responsibility:

Administration:

  • Ad-hoc administrative tasks such as post management, circulating papers/information, printing/photocopying.  
  • Managing recognition across the Borough as well as MO7 and MO19 commands by compiling and organising Quality Service Report’s and awarding recognition through letters and award ceremonies.  
  • Planning a Commendation Ceremony by liaising with internal/external companies to secure venues, catering and stage décor in line with the B/OCU Commander’s requests. (planning, preparing, event management) 
  • Completing minutes for senior leadership team meetings, local resource planning meetings, Attendance Management, health and safety meetings as well as confidential Gold Group meetings. (minute taking) 
  • Updating permissions for mail groups and shared drive access requests through system administration. 
  • Managing day to day enquiries from customers through a flag-system mailbox to ensure service and support is provided. (mailbox management) 
  • Maintaining record management of case files and non-charged files through the e-Archive system. This includes managing the archives and the level of case files held locally on site by adhering to corporate retention policies. 
  • Ordering goods and services through the PSOP system ensuring the correct cost centres are used. This is inclusive of raising payments for invoices for external/internal services such as courses, venue hire and specialist equipment.  
  • Inventory management

Exhibit management:

  • Ability to oversee all aspects of exhibit planning. 
  • Knowledge of coordinating spaces and resources for exhibit management. 
  • Inventory management 
  • Understanding of spatial planning, ensuring engagement and accessibility.  
  • Problem solving skills, ability to quickly resolve unforeseen issues. 
  • Good use of IT for exhibit management packages.  

Logistics 

  • Supply chain management - Understanding of procurement 
  • Ability to manage multiple tasks, workflow to ensure logistics chain is aligned. 
  • Efficient coordination in regards to deliveries and logistic process.   
  • Inventory management 
  • Problem solving skills in delays, shortages and inventory.  
  • Controlling cost by optimizing costs, finding efficiencies and reducing waste in the supply chain.  
  • Adaptability and flexible in dealing with customer demands and external factors.  

Generic:

  • Attend all relevant training and events. Travel across London will be required. 
  • Contribute and support culture change 
  • To embrace technological and system changes that will provide operational efficiency 
  • Create and maintain a positive working environment that inspires the team 
  • Solution focused to problem solving and resolving conflicts 
  • Utilise data to make informed business decisions, regularly reporting on KPI’s and providing weekly to the Service Delivery Manager 
  • Accountability for your service area seeking initiatives to drive improvement and cost save  
  • Support the reviewing and reporting of day-to-day risks around Health and Safety, ensuring we remain compliant in all workspaces.   

The duties and responsibilities listed above are not exhaustive and the role holder may be required to carryout out any other duties and deliver any other services across our portfolio of work as reasonably required.   

Although assigned to one portfolio, you will be expected to support and cover other portfolios when required and perform team member duties. 

Some manual work is involved, requiring a good level of physical fitness and agility.

Additional Information:

Please note there are two separate posting locations for this Onsite Services Team Member role:

  • 4 vacancies available Central South: Southwark, Walworth, Peckham, Brixton, Larkhall Lane, Kennington, Gipsy Hill
  • 2 vacancies available South Area: Bromley, Croydon, Sutton, Windmill Road Custody Centre

As part of your application form you will be required to state your preference of posting location, with number 1 being your first preference.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 14th October 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence mid-October.

Following application review, successful candidates will be invited to interview. Interview dates will commence early November.

www.metpolicecareers.co.uk

Knowledge:

  • A working knowledge of MS Office (essential) 
  • Knowledge of the MPS and how it impacts communities (desirable) 

Experience:

  • Leading a customer focused service portfolio (essential) 
  • Working effectively on numerous small projects in a fast-paced environment. (essential) 
  • Experience of reviewing and managing data and providing general admin duties (essential) 

Skills and abilities:

  • Good communication skills, both verbal and written, with the ability to effectively convey information to audiences at all levels 
  • An eye for detail and able to demonstrate due diligence (essential) 
  • Ability to build effective business relationships (essential)  
  • Ability to collaborate effectively with cross functional teams (essential)   
  • Ability to work to deadlines and manage and prioritise own workload effectively (essential) 
  • Ability to analyse information, solve problems and make decisions, whilst knowing when to seek further advice and support. (essential) 
  • Ability to perform manual handling tasks including the lifting and carrying of heavy items (essential) 
  • Knowledge of Microsoft systems such as Word, Excel and Office. 
  • Ability to be proactive when managing conflicting demand/deadlines and showing flexibility in a varied range of tasks.  
  • Excellent written and verbal communication skills whilst liaising with customers of all levels, including senior officers and external colleagues. 
  • Being approachable and supportive when delivering customer service in person and remotely. 
  • Displaying problem solving skills and having confidence in being accountable for your decisions. 
  • Attention to detail 
English
Team Leader of Geographical Area
Disability Confident Statement 

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.

As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.

Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.

Read our full disability confidence statement.


This opportunity is closed to applications.