CONNECT Communications Manager

19925

1
Digital, Data & Technology
Bromley, Other
Newlands Park
Band C
Full Time
36 hours per week
Permanent

Job Title: CONNECT Communications Manager

Salary: The starting salary is £47,060, which includes allowances totalling £2,928.

The salary is broken down as £44,132 basic salary, which will increase annually until you reach the top of the scale £52,652. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: The primary Met Location for this role is Sydenham. Travel across the Met Estate, to attend meetings as required by the business, is expected.

 

“Keep checking Met Careers on a daily basis for new and exciting opportunities being released to join DDaT!”

Policing London is a hugely complex challenge that evolves every day. To make sure the Met is up to the task, we need the right IT and systems across our organisation. As a CONNECT Communications Manager, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’.

As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous learning culture.

Digital, Data and Technology (DDaT)

The mission of Digital, Data and Technology (DDaT) is to provide the Met with information (and specifically data), communications and technology to help frontline officers and Met staff do their jobs more efficiently, in order to deliver the New Met for London plan. In other words, DDaT is about “passionately delivering trusted technology for precise data driven policing”.

As well as keeping up to speed with developments in technology and making recommendations for new equipment and systems that will help modernise policing, DDaT also comprises the Data Office which:

  • Owns and drives the data compliance and analytics agenda.
  • Brings together the accountabilities that are currently dispersed across the Met business areas.
  • Consolidates and further develops existing Met data and insight services.
  • Enables data sharing and collaboration to serve the public and external partners.

DDaT is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.

Job Purpose

The Communications Manager is responsible for delivering a strategic communications approach to support the CONNECT product. The role focuses on managing and coordinating communications activities following changes to the CONNECT application, managing the reputation of CONNECT, building positive relationships with stakeholders, and ensuring clear, effective and timely communication across internal and external audiences. The Communications Manager will play a key role in driving engagement, trust, and adoption of CONNECT. They are responsible for ensuring all communication activities are consistent, tailored to the right audiences, and effectively convey the value and impact of CONNECT, supporting a smooth transition during system enhancements or changes. 

Key Role Responsibilities

The role of the Communications Manager includes but is not limited to:

  • Maintain core responsibility for designing and developing communications materials. 
  • Develop and execute comprehensive communication strategies aligned with CONNECT and wider MPS objectives. 
  • Manage relationships with key stakeholders, including employees, customers, partners, media, and the public. The Communications Manager ensures effective communication and engagement by understanding stakeholders' needs, addressing concerns, and promoting transparency.
  • Work with the Subject Matter Experts (SMEs) to maintain, update and govern the CONNECT Hub, including following the approvals process for both PO/SMEs and PLT. 
  • Support central MPS communications teams for any CONNECT-relevant press release.
  • Develop an internal communication plan for CONNECT, manage the internal SharePoint intranets, and coordinate employee engagement initiatives as required.
  • Oversee the creation and dissemination of engaging and impactful content, such as articles, blog posts, videos, and infographics. Ensure content is compelling, accurate, and consistent with the organisation's messaging and brand guidelines.
  • Develop crisis communication plans, coordinate messaging, and provide timely and accurate information to stakeholders while mitigating potential reputational damage.
  • Design, track and evaluate the effectiveness of communication initiatives. Analyse metrics, gather feedback, and adjust strategies to optimise communication outcomes and ROI.
  • Collaborate with various teams and departments including marketing, HR, and executive leadership, to ensure alignment and consistency in messaging and branding efforts.
  • Support the Data Office to respond to Freedom of Information (FOI) requests.
  • Maintain and manage the CONNECT Hub in a BaU capacity.
  • Create detailed instructional guides on how to create/update/delete pages, insert icons, videos on Metropolitan Police Platforms such as the CONNECT Hub.
  • Monitors the CONNECT Comms & Engagement team mailbox and responds to requests or questions that come through.

Additional Information

Vetting Clearance

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.

Hybrid Working

Hybrid Working available in line with the Metropolitan Police Service hybrid working policy.

Working Pattern

The role requires that you attend the Newlands Park office 3-days per week: Tuesday, Wednesday and Thursday between the core hours of 10:00 to 16:00.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement (1000 words maximum), and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 15th October 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence end of October.

Following application review, successful candidates will be invited to interview. Interview dates will commence beginning of November.

www.metpolicecareers.co.uk

Essential For The Role, e.g. qualifications, licenses, languages, training  

Essential Criteria:

Knowledge

  • Comprehensive understanding of the whole communications mix, including internal and external communications, digital media, branding and crisis management.
  • Familiarity with tools and methods to assess the effectiveness of communication efforts, including metrics, KPIs, feedback mechanisms, and performance metrics.
  • Knowledge of media trends and communication best practices. 

Skills

  • Expert writing and editing skills with demonstrable experience of creating different types of content for different purposes.
  • The ability to be able to grasp a variety of fast moving, often nuanced and complex policies quickly and effectively.
  • Proven ability to work in a collaborative way to meet the needs of stakeholders.
  • Proven ability to deliver to agreed deadlines.
  • Advanced skills in communication and adapting styles of communication across all ranks and roles and stakeholders.

Experience

  • Extensive and demonstrable experience in setting direction, overseeing delivery and measuring efficacy of communications activity. 
  • Experience managing risks and issues in relation to communications, inconsistencies and assessing reputational impact of content.
  • Involvement of managing a wide range of stakeholders and their competing priorities.
  • Evidence of inclusive behaviour.

Desirable Criteria:

  • Ability to provide and deliver briefings and presentations.
  • Experience leading communications for a project or technology department.
  • Experience working with external agencies.
  • Previous experience working in policing communications is a plus.
  • Previous product or system communications experience.
  • Higher education – Degree or significant experience.

 

English
Band A - Head of CONNECT Operations
Disability Confident Statement 

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.

As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.

Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.

Read our full disability confidence statement.


This opportunity is closed to applications.