Character Enquiry Centre Production Manager
7532
Job Title: Character Enquiry Centre Production Manager
Salary: £36,334 - £43,804 plus a location allowance of £1,043
Location: Sidcup
Do you see yourself working within Front Line Policing in protecting children and vulnerable adults? If the answer is yes, then why not apply for the role of Band C Production Manager within Character Enquiry Centre (CEC)?
The role of the Production Manager is pivotal in leading the end-to-end production, including support services of disclosure and barring cases that meet the standards set out by the National Regulatory Bodies. The role will also involve you ensuring compliance and continually improve service performance through managing daily improvement and problem solving, leading Lean continuous improvement projects and participating in IT enabled transformation projects
With CEC having seen dramatic performance improvements over the past 2 years, this Production Manager role will be at the forefront in continuing the positive improvement.
Key Result Areas
For respective team and services lead the transition to end service process, driving continuous improvement through enhanced cost effectiveness and the pursuit of service excellence to attain and maintain benchmark levels of performance:
- Responsible for the service, operational and financial performance of the service team(s) they lead.
- Manages the effective operation of the team(s) they lead to deliver Service Level Agreements and to achieve the agreed Key Performance Indicators
- Jointly responsible for the creation of a high-performance culture in the CEC operation
- Manages the development and motivation of their staff through consistent CEC operation initiatives and through own actions and with reference to functional / professional standards
- Delivers ongoing efficiency improvement through innovative operational developments, process re-engineering and technology enhancement
- Leads and drives service enhancements from a customer perspective which will deliver service performance improvement
- Ensures systems of monitoring and control are delivering effective performance and compliance of the service and to take corrective action where improvements are necessary to meet service, financial performance, control and risk management standards as measured against competitive benchmarks
- To directly support the operational customer in the delivery of business outputs and outcomes
- Control and comply with Health and Safety
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
To apply, please visit our website. Applications will be via an application form.
Completed applications must be submitted by 7th December 2020.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Role Criteria:
Skills
- Manage indirect and direct customers including report writing and problem solving representing the department with senior managers when called upon to do so
- Manage operations of a similar scale, scope and complexity to achieve benchmark standards of service and cost performance
- Champion Continuous Improvement using Lean/Six Sigma toolset so that Continuous Improvement becomes a “way of life”
- Harness IT to achieve step changes in cost and service performance
- Lead people and change of a similar scale and complexity in a similar organization which requires both “hard” (Project Management) and soft (HR Management) skills
- Technical Skills a “seasoned professional” in the areas of responsibility to command the respect and confidence of the “senior professional” and the Operational Support Services Board
- Manage suppliers who are instrumental to the delivery of the services for which they are responsible
- The ability to solve problems some including complex analysis
Knowledge
This role is predominantly a operational management and change leadership role, albeit with some supervision, which reflects in the deep of knowledge and experience required by the role holder in these areas:
- Managing Relationships: strong knowledge of the theory and practice of relationship management both at an interpersonal and systems level
- Managing Operations: deep knowledge of service operations performance management systems and their application as a control system to achieve defined outcomes
- Continuous Improvement: good practical knowledge of the range of tools and techniques and their application in a Service Operation
- Harnessing IT: a good practical knowledge of Technology and IT System capability from a business impact perspective and a good practical knowledge of how to specify and deliver IT capability in conjunction with defining/ specifying efficient and effective business processes to solve complex business problems and meet information requirements
- Leading People and Change: strong knowledge of the theory and practice of leading successful project and programmes (Project Management) and leading successful change (Human Resource Management)
Experience
- Leading operations through change of a similar scale and complexity successfully delivered which have improved service, reduce cost and complexity
- Management and leadership and service delivery experience in a similar organization setting
- A broad range of experiences inside or outside the Metropolitan Police Service with examples of broad experience in a professional discipline relevant to the role
Disability Confident Statement
The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.
As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.
Read our full disability confidence statement.
This opportunity is closed to applications.