CTP - Applications Analyst - Band I

13385

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CTPHQ Counter Terrorism Policing Headquarters
Birmingham
Band I
Full Time
36 hours per week
Permanent

Job Title: CTP - Applications Analyst

Salary: £37,744 to £42,631 plus a Location allowance of £1,721. You will receive £37,744 the band minimum. Progress to the band maximum of £42,631 will be via incremental progression.

Location: Birmingham

 

 

Every incident you resolve helps make the country safer

Keeping the United Kingdom safe is a complex task. With the growing threat to National Security, we need to expand this network the extensive secure network that supports National Police IT - and that means adding to our dedicated team. It's your chance to take on a brand new role and play your part in helping keep the public safe from harm.

It’s a role in which you’ll make a real difference, learn new skills and work with all kinds of policing contacts. Ours is an ITIL-aligned environment with business-critical systems. Thanks to fast-evolving technology, new applications are being developed for our use all the time. Your task will be to help support this growing area by tackling applications-related issues.

You'll help maintain the applications portfolio to make sure our records of supported applications are accurate. You'll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.

We’ll give you freedom to use your initiative when it comes to good working practices and processes. So you should be able to draw on experience of applications management and, ideally, knowledge of ITIL environments. That will give you confidence in taking responsibility for outstanding faults, and in liaising with users and the other technical teams.

Along with your understanding of Microsoft development tools (IIS, .NET, MS-SQL, Visual Studio), you’ll have just as good an understanding of people — you’ll be able to explain technical issues simply and form good working relationships.

The applications in our portfolio are mostly bespoke but we'll make sure you get first-class training. You’ll need to be flexible, though, as you may sometimes need to travel to sites around the UK, as well as work on-call.

There’s a great deal to look forward to in return. Besides opportunities to develop, you’ll enjoy benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions, an excellent work/life balance and more.

Job Summary

Keeping the United Kingdom safe is a complex task. The threats we face are ever evolving. Our Customer Service Centre have an extensive secure network to support National Police IT. With the growing threat to National Security, we need to expand this network - and that means adding to our dedicated team. It's your chance to take on a brand-new role and play your part in supporting UK policing. As an Applications Support Analyst, you'll support business-critical systems that are vital to our work in an ITIL-aligned environment. It's an IT role like no other, which comes with excellent training and the chance to build your skills.

 

Thanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-Day, you'll assist the Senior Applications Analysts and the Database Administrators in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You'll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.

We want you to take the initiative when it comes to good working practices and processes. So you'll need experience of applications management and ideally, knowledge of ITIL-environments. With this expertise, you'll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams. While an understanding of Microsoft development tools is essential (IIS, .NET, MS-SQL, Visual Studio), you should be just as adept with people – and be able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll make sure you get first-class training and an excellent work/life balance.

This role does however require a flexible working approach, and you may at times be required to travel to sites around the UK as appropriate, as well as working on-call.

 Key Tasks

  • Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases.
  • A point of escalation for all Application related issues within the Applications and Data Team.
  • Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.
  • Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support.
  • Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks.
  • Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve.
  • Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. 



Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve.  As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). 

Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.

Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:

https://sscl-innovation.com/MPScandidatepack/

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 14th December 2022.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

www.metpolicecareers.co.uk

Essential Experience

The role holder must have:

  • Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
  • Ability to understand business logic, technical tools and be an analytic thinker.
  • An understanding of application backup, restores and the Application Disaster Recovery (DR) process.
  • Previous experience of Incident and Service Request Resolution using Service Management Tools.
  • An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting.
  • Experience in utilising appropriate ITIL based incident, problem and change management processes and procedures to support and maintain applications.

Desirables

  • Broad understanding of Application languages and technologies including SQL, HTML, .net, C# and IIS hosting.
  • Previous experience of working in a 2nd Line Application Support role.
  • ITIL v3/4 – Foundation.

Disability Confident Statement 

The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.

As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.

Read our full disability confidence statement.

Disability Confident Employer

This opportunity is closed to applications.